Online
NEW WEBSITE TO MANAGE YOUR ACCOUNT AND MAKE PAYMENTS
You can now view your account and make payments online with our new CUSI payment portal. Click here for more information. Para español.
Beginning January 1, 2025, the Intedata SOFTtelPay payment portal website will not accept payments for your water bill. The Continental Utility Solutions Inc. (CUSI) payment portal website will be used for online access to your account for payment on your water bill. You will be able to set up your account with the CUSI system beginning October 2024. If you are already enrolled in the ACH automatic payment no action is necessary. You can still register with the CUSI payment portal and have access to your account.
The CUSI payment portal website is: https://maderavalley.epayub.com/.
Once you register and setup your username and password you will be able to:
- Update your mailing address, phone number, and email
- View and print your current and previous bills
- View your history of charges and payments
- Choose how you receive your bill
- Make payments online
- Setup automatic payments
By Phone
Beginning January 1, 2025 to use the automated phone service to pay your bill the new number will be (559)272-7650. You will need your 8 digit account number to use the system. This is the 8 digit account number shown on your bill. You may also call our office to request your account number. There is a fee for this service and you will be informed of the fee amount before authorizing the payment.
Automatic Payment
To set up automatic payment of your bill (ACH), complete and submit the ACH Application Form. Each billing cycle (monthly for improved properties and quarterly for unimproved properties) the current balance due amount will be paid out of the account you have specified. Payments are processed on the 5th day of each month.
Pay at Office
For safety and health purposes due to Covid-19 our office is closed to the public. You may make your payment at our office using the payment slot next to the front door. Please pay using a check or money order so that you have a record of your payment. Do not use cash. Office hours are Monday through Friday 8:00 a.m. to 5:00 p.m.
Number of annual disconnections of residential water service for inability to pay in 2024: 0